How do I create a Beyond Clean Maids Account?
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link.
Do you service my area?
If you’re within the Austin Metro area, absolutely. If we can reach your home within an hour’s drive time of Downtown Austin, you’re in like Flynn! : -).
What is included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like deep cleaning, move in/out cleaning, cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
How much will it cost?
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website. We also offer extra services like move in/out cleaning, cleaning inside fridge, oven, cabinets, etc. for an additional price that can be added to the clean in the booking page. Prices for the extras are easily visible during booking and if chosen instantly update the service cost. With us you only pay for what you need, no hidden costs or unwelcome surprises(we hate them too).
Do you bring your own cleaning supplies, products and equipment?
We bring our own Eco-friendly, biodegradable & non-toxic supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Please note that we don’t bring abrasive cleaning solutions like Comet or AJAX, but if you have them and want us to use them we will. We use a non-toxic EPA-registered disinfectant but if you would prefer we use bleach please let us know so we can plan for this. Alternatively, we can use your own products if you would prefer.
Can I request special tasks or extras?
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
What if I only want common areas cleaned?
Make sure to register your apartment as a one bedroom and select the correct amount of bathrooms you want cleaned. Don’t forget to make a note under “COMMENTS/REQUESTS” that you only want common areas cleaned. You’ll be charged a reduced rate.
What if you stay extra long to finish the job?
Unlike other services, Beyond Clean Maids has a service quote, not a time quote. This means that the cleaners will stay as long as they need to complete the clean at no additional cost.
Do I have to be home while you clean?
You do not have to be home for your clean as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.
What if I’m not there to let the cleaning person in?
That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.
Will the same cleaner or maid show up for all my appointments?
If you’re happy with your cleaner you had, we’re happy to send them to all of your appointments schedule permitting. You just have to contact us to let us know and we’ll make it happen! Plus, if you book a subscription, we’ll do our very best to send you the same requested cleaner every time!